Refund policy

Returns & Refunds

We hope you love your Find. If something isn't right, we're here to help.

Change of mind

Please choose carefully, as we do not currently offer returns or refunds for change of mind, incorrect selection, or simply deciding you no longer want an item.

Damaged, faulty or incorrect items

If your item arrives damaged, faulty, significantly different from its description, or you receive the incorrect item, please contact us as soon as possible after receiving your order.

Please include your order number, a description of the issue, and clear photos of the item and packaging where relevant. We will review the issue and arrange an appropriate remedy where required.

Australian Consumer Law

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law. Where applicable, customers may be entitled to a repair, replacement, refund or other remedy where goods fail to meet the consumer guarantees.

Returns

Please contact us before returning any item. Do not send products directly back to the address shown on your parcel unless we have instructed you to do so, as our products may be fulfilled from different locations.

Order cancellations

We begin processing orders as quickly as possible. If you need to cancel or change an order, please contact us immediately. We cannot guarantee that an order can be changed or cancelled once processing has begun.

Contact

For any questions regarding your order or a return, please contact us through our Contact page.